Terms of sale for Acta's online store. Applies to consumer purchases (private individuals).
Table of contents
Introduction
1. The Agreement
2. The parties
3. Payment
4. Delivery
5. Risk for the goods
6. Right of withdrawal
7. Defects in the product - the buyer's rights and deadline for complaints
8. The seller's rights in the event of the buyer's default
9. Personal data
10. Conflict resolution
Introduction
Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act. The laws are available at www.lovdata.no. The terms of this agreement shall not be understood as any limitation of the statutory rights. For a better understanding of the conditions in this agreement, see the Norwegian Consumer Protection Authority's guide here (No)
1. The Agreement
The agreement consists of these sales conditions, information provided in the online shop and any separately agreed terms.
2. The parties
Seller is Acta – barn og unge i Normisjon:
Adress: Linstowsgate 3, 0130 Oslo, Norway Email: acta@normisjon.no, Switchboard: +47 23 30 10 00 (telephone hours 9-14), Organization number: 983 596 428) and is hereinafter referred to as "seller"/"the seller".
The buyer is the consumer who makes the order, and is hereinafter referred to as the "buyer"/"the buyer".
3. Payment
The seller can demand payment for the item from the time it is sent from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.
When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay with a subsequent invoice.
4. Delivery
Delivery has taken place when the buyer, or his representative, has received the goods.
If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer or to one of the post office's pick-up points, unless otherwise separately agreed between the parties. Normal time from order to the item being shipped is 4 days.
5. Risk for the goods
The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.
6. Right of withdrawal
Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act (No)
Download the right of withdrawal form here
The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
The cancellation period starts to run from the day after the item(s) has been received, compare section 4.
The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs.
The seller is obliged to repay the purchase price (does not include shipping and handling fees) to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.
7. Defects in the product - the buyer's rights and deadline for complaints
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.
Complaints to the seller should be made in writing.
8. The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations according to the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller can withhold the item/product, demand , fulfillment of the agreement, demand the agreement to be terminated as well as demand compensation from the buyer. The seller will also be able to demand, depending on the circumstances interest in case of late payment, debt collection fee and a reasonable fee for undelivered goods.
Fulfillment
The seller can maintain the purchase and demand that the buyer pays the purchase price.
Termination
The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer.
interest in case of late payment, debt collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price and, after prior notice, hold the buyer responsible for collection fees.
9. Personal data
The controller for collected personal data is the seller. Unless the buyer agrees to something else, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.
10. Conflict resolution
Complaints must be addressed to the seller within a reasonable time, cf. point 7. The parties must attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. The Norwegian Consumer Protection Authority is available on telephone 23 400 600.
The European Commission's complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr.